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- callcenter972 on Call Center Metrics Reporting Should Be Robust and Actionable
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The Voice of CLyon
In case you haven’t studied the recent CMS HSD Guidance memo, let me save you some time (and pain). This is the first of my blogs on the new CMS changes that will impact all MA Plans filing this year for a 2013 product launch. Here’s what caught my attention:
Have you submitted an application to CMS to expand your provider network lately? If not, you may be in for a big surprise. Inadequate provider networks have always been the number one reason CMS rejects Medicare Advantage (MA) applications. But in recent years CMS has raised the bar even higher.